How to create custom rewards

Custom rewards are prizes kids can buy with the points they earn, like extra screen time or a trip for ice cream. They are used in homes whose Reward Type is Points. Creating custom rewards is a premium feature.

Create a custom reward

1. Open your rewards in one of these ways:
   • Tap +, then Add Custom Reward.
   • Tap the Settings tab, then Custom Rewards.
   • On the Rewards tab, tap the gift icon (points homes only).
2. If you opened the list, tap Custom Reward.
3. Fill in the reward:
   • Reward Name: for example "Extra Screen Time".
   • Point Cost: how many points it takes to redeem.
   • Renewable: turn on if each member can claim it more than once.
   • Notes: any details, optional.
   • Tap the picture at the top to add a photo, optional.
4. Tap Save.

If Renewable is off, each member can redeem the reward once. One kid redeeming it doesn't use it up for the others. Once a kid has redeemed it, it shows "Already claimed." on their profile and when you redeem a reward for them.

Edit or delete a custom reward

1. Open Custom Rewards and tap the reward.
2. Tap the menu at the top right.
3. Tap Edit or Delete.

Under Reward Type, the reward screen shows "One-time (each member can claim it once)" or "Renewable (can be claimed multiple times)". Once the reward has been redeemed, it also shows Times Claimed, Last Claimed and Claimed by.

Redeem a reward

A Household Manager redeems rewards from the Rewards tab: tap the child, tap Choose Action, then Redeem a Reward. A redemption made by mistake can be undone, which gives the points back. See How to track and pay out rewards.

Troubleshooting

• "Custom rewards require points mode to be enabled in account settings" Your home uses allowance. Change the Reward Type to Points in Home Settings. See How to choose allowance or points.
• Adding a reward opens the upgrade screen. Custom rewards need premium. See What's free and what's premium in Chore Boss.
• "Already claimed." That kid already redeemed this one-time reward. Edit the reward and turn on Renewable, or undo the earlier redemption.
• "Failed to redeem reward. Please try again." The reward changed while the screen was open, for example it was edited, deleted or redeemed on another phone. Close the screen and try again.
• "Point cost must be at least 1" Enter a Point Cost of 1 or more.